Sofronios Taflanidis, Emirates Airline

Emirates Cabin Crew CRM Training and the Changes in the “New Normal” of Aviation

The aim of the presentation is to provide an overview of Emirates cabin crew CRM training and the changes in the “new normal” of aviation.

Overview of Emirates Cabin Crew training with focus on Recurrent CRM training for cabin crew. Emphasis will be given on the Combined (flight crew together with cabin crew) CRM training program, the resources used (classroom and cabin simulators) and the benefits from the combined sessions.

Analysis of the yearly designing process for recurrent CRM curriculum. Example of activities and possibly videos of classroom sessions (for participants, who can not use cabin simulators as a resource). Examples of practical scenarios used for practical simulator CRM training.

Identify the need of highly competent instructors to facilitate the cabin crew CRM training program (especially the combined recurrent sessions). Emphasis on the changes that the “new normal” of aviation has brought to the CRM training design and implementation (e.g more online training content and less trainees per course).

Summary of benefits from a well designed CRM training program combined with continuous training and development of CRM instructors. Real life examples of Emirates cabin crew actions and behaviour in operational incidents.

Sofronios Taflanidis, SEP Training Specialist, Emirates Airline

Sofronios Taflanidis is a SEP Training Specialist with Emirates Airline who is the lead trainer in Cabin Crew CRM design and also CRM instructor training.

Sofronios starting working for Emirates in 2001 as cabin crew and joined the SEP training department in 2008. Since 2012 he has been specialising in CRM design for Cabin Crew and Flight crew. He is responsible for the instructional design and implementation of training programs for Cabin Crew, Flight Deck and third parties. He is also responsible of providing leadership to a core team of trainers through evaluation, coaching and continuous development. He has a Bachelors Degree in Law and an IATA Diploma in Aviation Studies.